Contact us

Welcome

Hi! I hope you'll enjoy browsing!
Your complete satisfaction is my goal - please contact me with any questions.

::Most of the items that I offer are vintage or antique pieces and are sold in "AS IS" condition, meaning that they may have and show wear or defects. I feel this gives them charm and character and actually adds to their appeal. I understand, however, that you may not feel the same way so, as best I can, I include all pertinent information in the description of the item and in the photos.

If you have any questions, please ask prior to purchasing!

I will refund any shipping overage (over 1.00$USD) you may have paid via PayPal as soon as I'm home from the Post Office.

Shipping details

:: All US orders are shipped via USPS 1st Class, with Delivery Confirmation, within 72 hours of your received and cleared payment. USPS 1st Class normally takes 3-4 business days for delivery.
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*** !! Shipping Destinations Outside the USA !! *** !! PLEASE READ !! ***

:: International orders are shipped via USPS International Priority Mail with a tracking number and an expected transit time of 7-14 days. This is, without doubt, the most reliable shipping method for the money.

:: Any Duty and/or Import Tax is the responsibility of the Customer.

:: No refund will be given for 'lost' packages, so, if you would like insurance, please let me know during checkout.

:: I will send an email to you at the time of the sale to verify and confirm the shipping address. I am not responsible for items not received due to an incorrect address.

:: As required, I use USPS Customs Declaration Form when shipping outside the USA.
Please be assured that I love every one of my customers very, very much ♥ ... but ... please do not ask me to mark your package as a 'Gift' on the Customs Declaration Form ~ I simply cannot afford to send everyone a gift and I am unable to afford the fines should I do this ... because it is illegal!

Refunds, returns & exchanges

:: No returns are accepted on paper items. If you have a question after receipt of your purchase, please contact me.

:: For all other items (non-paper), I offer returns and exchanges should you be unsatisfied with your purchase. Please contact me when your package arrives should you have any questions.

:: Item(s) must be returned and received by me within 14 days after you received your purchase, sent with Delivery Confirmation, and must be received in its original received condition.

:: Original Shipping Costs will be subtracted from your refund and/or exchange and you are responsible for Return Shipping costs.

Additional information

:: LOST PACKAGES ::
~ If a package goes missing I will replace the item(s). If an item(s) *cannot* be replaced I will issue a full refund.

~ Delivery Confirmation for domestic packages serves as Proof of Delivery. If you report an item missing but the Confirmation indicates receipt, no refund will be issued. (Using the Confirmation #, check with your Post Master)

*Please Note: International packages are not considered 'lost' until 30 days after shipping*
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:: I've been known to offer very nice discounts on purchases of more than 10 items. Please inquire *before* you purchase!

PetitPoulailler - The Finest Vintage and Antiques!

Visit 3-french-hens.com for my embroideries, quilts, and paper fancies!